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Digital colleague
Your digital colleague for customer service
Where is my order? Is this invoice correct? Can it be delivered sooner? Customers ask the same questions all day and expect an answer now. This colleague responds around the clock, in your company's tone of voice.
Digital colleague
Customer service colleague
- Answers questions about orders and invoices
- Finds answers in your systems and responds in your tone of voice
- Unsure? Sends it to your team with context
Up to 80% of questions handled independently.
What does he do?
- Reads every question from email, chat or customer portals
- Finds order status, delivery dates and invoice details in your systems
- Responds promptly in your company's style and tone of voice
- Handles routine questions independently, including status updates, documents and minor changes
- If a question is unclear or needs a human touch, he involves your team and includes the customer's history
- He never makes price or delivery commitments. Your team remains in control.
What does he deliver?
- Answers within minutes, including evenings and weekends
- Up to 80% of questions handled without your team stepping in
- Consistent service for every customer, even during busy periods
- Your team has more time for customers who need personal attention
What does he need?
- Access to your mailbox, customer portal and ERP, nothing else
- During onboarding, your team teaches him anything that is not yet captured in your systems
- One contact in your team for exceptions
No new systems. No migration. He works with the systems you already use.
Always an answer. No waiting until Monday.
Ready to get started?
