Answer customer questions faster, straight from your own ERP
Where is my order? Can you add something? Can I have the certificate? The digital colleague looks it up in your ERP and prepares the answer. Only the exceptions still reach your desk.
Exact- Order
- Stock
- Change
- Reply
A question from a customer.
What does the digital colleague do with customer questions?
Most questions are answered quickly, if you know where to look. The digital colleague reads the question, looks up the order, the status and the documents, and writes a reply in your tone of voice. If something needs to change, such as a quantity or a delivery date, it prepares that change too.
Understand the question
Which order, which customer and what exactly is being asked.
Look up in your ERP
Status, delivery date, stock and documents, directly from your own systems.
Prepare the reply
A draft reply in your own mailbox and, where needed, an updated order.
One question, from email to reply
At 09:05 a customer asks whether 10 more can be added to an order. This is how the reply is ready before anyone has read the email.
Question received
From the customer service inbox
Question understood
What does the customer want?
Order looked up
From Exact
Change and reply ready
In Exact and Outlook
The result appears once every step is done.You decide what a person sees
Approving takes one click. Once it keeps going right, you only see the exceptions.
At first you approve everything
At first you see every reply before it goes to your customer.
A rule per check
For each check you decide whether to see it always or only if something deviates. We agree together what may proceed without approval.
Everything traceable
Every step is recorded. Each reply can be traced back to the question and the data it is based on.
- Order status questionAlwaysOn deviation
- Document requestAlwaysOn deviation
- Order changeAlwaysOn deviation
- Complaint or returnAlwaysOn deviation
Works in what you already have
It works in your own mailbox and ERP. Nothing needs to move and nothing is replaced.
Business Central- Exact
SAP
AFAS
Ridder iQ
Isah
Odoo
Infor
Oracle NetSuite
Boltrics
Salesforce
HubSpot- Outlook
During the back office scan, we determine together which connections you need and what is possible in your environment.
Questions about answering customer questions
Can AI answer customer questions from email?
Yes. A Flowstead digital colleague reads customer questions in your mailbox, looks up the answer in your ERP and prepares a draft reply. Someone on your team checks and sends it.
Does the digital colleague send replies to customers itself?
No email goes to a customer without your team's approval. The reply is ready in your own mailbox; you send it.
Which questions can it answer?
Questions about order status and delivery dates, quantity or delivery date changes, and requests for documents such as certificates or packing slips. For complaints or returns it prepares the available information; your team handles the case.
Does it write in our tone?
Yes. We teach it your email tone at the start. Every edit your team makes is recorded so the next reply comes closer.
Does it work in our shared mailbox?
Yes. The digital colleague works in your own Outlook mailbox, including shared mailboxes. Customers receive replies from the address they know.
What else it takes over
01QuotesEvery request becomes an accurate quote, with the right price for that customer.
02OrdersEvery order entered correctly in your ERP, without anyone retyping it.
03Material planningKnow in time what to order, before an order gets stuck on materials.
04Shipping and customs documentsEvery shipment leaves with the right paperwork.First, find out where things can improve.
Introductory conversationHalf a day on siteRoadmap
Not sure where to start? An introductory conversation with management and your back office, followed by half a day with your own orders and documents, helps us identify opportunities. You receive a roadmap per process, prioritised by impact and investment.
The scan is available as a standalone service. The roadmap is yours, even if you do not continue with us.